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Diamond Elite Agency

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Armstrong Transport Group

Brokerage

Terms & Conditions

We believe in clear communication and no hidden fees. Review the standard terms that govern our freight quotes and services.

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Standard Protocol

These terms apply to all standard freight quotes unless otherwise specified in a dedicated contract.

Why Trust Abound?

We don’t just move freight; we deliver peace of mind. Our status as a Diamond Elite agency puts us in the top tier of logistics providers nationwide.

Diamond Elite Agency

As a top-tier agency within the Armstrong Transport Group, we represent the pinnacle of reliability and financial stability. This status grants us priority access to capacity and resources that smaller brokerages simply cannot match.

Accuracy Matters

Rate is subject to correct weight and dimensions provided at the time of booking.

Loading Times

Loading and unloading time is limited to 2 hours each. We value efficiency for both our shippers and our drivers.

Detention Policy

Detention charges apply if the 2-hour free time for loading or unloading is exceeded.

Brokerage Terms & Conditions

1. Introduction & Relationship

These Terms and Conditions (“Agreement”) govern the services provided by Abound Transport Group (“Broker”), an authorized agency of Armstrong Transport Group, LLC. By tendering a shipment to Broker or by accepting a rate confirmation from Broker, the shipper, consignor, or customer (“Customer”) agrees to be bound by these terms.

Broker Status: Abound Transport Group operates solely as a property transportation broker (DOT# 2236080). Broker is not a motor carrier and does not physically transport freight. Broker arranges for the transportation of freight by contracting with third-party motor carriers (“Carriers”) who are duly authorized to transport such freight.

2. Scope of Services

Broker agrees to arrange for the transportation of Customer’s freight by selecting and engaging Carriers. Broker’s responsibility is limited to the selection of Carriers that hold the necessary operating authority and insurance coverage required by applicable law. Broker does not guarantee specific delivery times unless explicitly agreed upon in writing for expedited services.

3. Compliance With Laws

Both parties agree to comply with all applicable federal, state, and local laws, rules, and regulations regarding the provision and use of transportation services. Customer warrants that it will not tender any shipment containing illegal, contraband, or prohibited goods. Customer is responsible for accurately declaring the description, value, and weight of all freight.

4. Rates, Payment & Charges

  • Rates: Rates are based on the information provided at the time of booking. Discrepancies in weight, dimensions, commodity type, or pickup/delivery conditions may result in rate adjustments.
  • Payment Terms: Invoices are due within 30 days of the invoice date unless otherwise agreed in writing. Past due invoices may be subject to interest charges of 1.5% per month or the maximum allowed by law.
  • Accessorial Charges: Customer is responsible for additional charges including but not limited to: detention (after 2 hours free time), layovers, driver assist, re-consignment, and lumper fees, unless such charges are the direct result of Broker's or Carrier's negligence.

5. Carrier Selection

Broker warrants that it will only utilize Carriers that:

  • Possess valid operating authority from the FMCSA.
  • Maintain minimum insurance coverage as required by law (typically $1,000,000 Auto Liability and $100,000 Cargo Liability).
  • Have a satisfactory safety rating or are unrated at the time of selection.

6. Cargo Insurance & Claims

Broker is not an insurance company and does not insure the freight. Liability for loss, damage, or delay typically falls upon the Carrier.

  • Carrier Liability: Unless otherwise stated, carrier liability is generally limited to $100,000 per shipment unless a higher value is declared and additional coverage is purchased prior to dispatch.
  • Claims Assistance: Broker will assist Customer in filing and processing claims against the Carrier but is not liable for payment of such claims.
  • Time Limits: Claims for damage must be filed within 9 months of delivery. Concealed damage must be reported immediately upon discovery, typically within 5 days of delivery.

7. Limitation of Liability

THE FOLLOWING LIMITATIONS APPLY TO THE EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL BROKER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES PROVIDED HEREUNDER, WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE.

Broker’s total liability for any claim arising under this Agreement shall not exceed the total freight charges paid by Customer for the specific shipment giving rise to the claim.

8. Indemnification

Customer agrees to indemnify, defend, and hold harmless Broker, its affiliates, agents, and employees from and against any and all claims, liabilities, losses, damages, fines, penalties, payments, costs, and expenses (including reasonable legal fees) arising out of: (i) Customer’s negligence or willful misconduct; (ii) Customer’s violation of any law or regulation; or (iii) Customer’s failure to provide accurate information regarding the shipment.

9. Force Majeure

Neither party shall be liable for failure to perform its obligations (other than payment obligations) if such failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, strikes, severe weather, or government action.

10. Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising out of this Agreement shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.

11. Confidentiality

Both parties agree to keep confidential all non-public information obtained from the other party during the course of their business relationship, including but not limited to rates, customer lists, and business strategies. This obligation shall survive the termination of this Agreement.

12. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, and negotiations, whether written or oral. No modification or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

Abound Transport Group is an authorized agency of Armstrong Transport Group, LLC and operates under its federal brokerage authority.

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