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Diamond Elite Agency

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Armstrong Transport Group

Brokerage

Terms & Conditions

We believe in clear communication and transparent quoting. Rates are based on the shipment details provided at the time of booking, and additional charges may apply if shipment details, weights, dimensions, pickup conditions, delivery conditions, or required accessorial services change. Review the standard terms that govern our freight quotes and brokerage services.

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Standard Protocol

These terms apply to all standard freight quotes unless otherwise specified in a dedicated contract.

Why Trust Abound?

Abound Transport Group helps shippers coordinate freight with clear communication, experienced support, and practical guidance from quote through delivery. As a Diamond Elite agency within the Armstrong Transport Group network, we have access to established brokerage systems, carrier resources, and operational support.

Diamond Elite Agency

As an authorized agency within the Armstrong Transport Group network, Abound Transport Group operates under Armstrong Transport Group, LLC’s federal brokerage authority. Our Diamond Elite agency status reflects our relationship within the Armstrong network and helps support our ability to coordinate freight through established brokerage resources and a broad carrier network.

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Accuracy Matters

Rate is subject to correct weight and dimensions provided at the time of booking.

Loading Times

Loading and unloading time is limited to 2 hours each. We value efficiency for both our shippers and our drivers.

Detention Policy

Detention charges apply if the 2-hour free time for loading or unloading is exceeded.

Brokerage Terms & Conditions

1. Introduction & Relationship

These Terms and Conditions (“Agreement”) govern the services provided by Abound Transport Group (“Broker”), an authorized agency of Armstrong Transport Group, LLC. By tendering a shipment to Broker or by accepting a rate confirmation from Broker, the shipper, consignor, or customer (“Customer”) agrees to be bound by these terms.

Broker Status: Abound Transport Group operates solely as a property transportation broker (DOT# 2236080). Broker is not a motor carrier and does not physically transport freight. Broker arranges for the transportation of freight by contracting with third-party motor carriers (“Carriers”) who are duly authorized to transport such freight.

2. Scope of Services

Broker agrees to arrange for the transportation of Customer’s freight by selecting and engaging Carriers. Broker’s role is limited to arranging transportation through third-party Carriers. Broker does not take possession, custody, or control of the freight and does not physically transport the shipment. Pickup dates, delivery dates, transit times, appointments, and equipment availability are estimates unless a specific guaranteed service and remedy are expressly agreed to in a separate written agreement signed by Broker.

3. Compliance With Laws

Both parties agree to comply with all applicable federal, state, and local laws, rules, and regulations regarding the provision and use of transportation services. Customer warrants that it will not tender any shipment containing illegal, contraband, or prohibited goods. Customer is responsible for accurately declaring the description, value, and weight of all freight.

4. Rates, Payment & Charges

  • Rates: Rates are based on the information provided at the time of booking. Discrepancies in weight, dimensions, commodity type, or pickup/delivery conditions may result in rate adjustments.
  • Payment Terms: Invoices are due within 30 days of the invoice date unless otherwise agreed in writing. Past due invoices may be subject to interest charges of 1.5% per month or the maximum allowed by law.
  • Accessorial Charges: Customer is responsible for additional charges including but not limited to: detention (after 2 hours free time), layovers, driver assist, re-consignment, and lumper fees, unless such charges are the direct result of Broker's or Carrier's negligence.

5. Carrier Selection

Broker’s standard practice is to tender shipments to motor carriers that, at the time of selection, appear to hold active operating authority and insurance information reasonably appropriate for the shipment based on available records and/or carrier documentation. Broker does not guarantee a Carrier’s future safety performance, claim payment, insurance response, delivery performance, or compliance after selection.

  • Appear to possess active operating authority at the time of selection.
  • Provide evidence of auto liability and cargo coverage customary for the shipment type, unless otherwise agreed in writing. Insurance coverage, exclusions, deductibles, limitations, and claim decisions are controlled by the Carrier’s policy and insurer, not Broker.
  • Appear to have an acceptable or unrated safety status at the time of selection based on available records reviewed during Broker’s standard carrier vetting process.

6. Cargo Insurance & Claims

Broker is not an insurance company and does not insure the freight. Liability for loss, damage, or delay typically falls upon the Carrier.

  • Carrier Liability: Unless otherwise agreed in writing before pickup, Carrier cargo liability may be limited by the Carrier’s bill of lading, tariff, contract, insurance policy, applicable law, or other carrier terms. If Customer requires cargo protection above the Carrier’s standard cargo limit, Customer must request it in writing before dispatch. Any increased valuation, cargo coverage, or special insurance must be expressly confirmed in writing before pickup and may result in additional charges. Broker does not guarantee that a Carrier or insurer will approve, pay, or resolve any cargo claim.
  • Claims Assistance: Broker may assist Customer in submitting claim documentation to the responsible Carrier but is not responsible for approving, denying, adjusting, or paying cargo claims. Cargo loss or damage claims should be filed in writing with the responsible Carrier.
  • Time Limits: Claims for loss or damage should be submitted in writing with supporting documentation, including delivery receipt, photos, invoice, repair estimate, and any other required claim documents. Concealed damage should be reported immediately upon discovery, preferably within 5 days of delivery, so Broker can help preserve documentation and assist with the claim process. This notice request does not shorten any claim period that may apply under the Carrier’s bill of lading, tariff, contract, or applicable law.

7. Limitation of Liability

THE FOLLOWING LIMITATIONS APPLY TO THE EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL BROKER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES PROVIDED HEREUNDER, WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE.

Broker’s total liability for any claim arising under this Agreement shall not exceed the total freight charges paid by Customer for the specific shipment giving rise to the claim.

8. Indemnification

Customer agrees to indemnify, defend, and hold harmless Broker, its affiliates, agents, and employees from and against any and all claims, liabilities, losses, damages, fines, penalties, payments, costs, and expenses (including reasonable legal fees) arising out of: (i) Customer’s negligence or willful misconduct; (ii) Customer’s violation of any law or regulation; or (iii) Customer’s failure to provide accurate information regarding the shipment.

9. Force Majeure

Neither party shall be liable for failure to perform its obligations (other than payment obligations) if such failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, strikes, severe weather, or government action.

10. Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising out of this Agreement shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.

11. Confidentiality

Both parties agree to keep confidential all non-public information obtained from the other party during the course of their business relationship, including but not limited to rates, customer lists, and business strategies. This obligation shall survive the termination of this Agreement.

12. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, and negotiations, whether written or oral. No modification or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

Abound Transport Group is an authorized agency of Armstrong Transport Group, LLC

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